• Standard Delivery (3–5 business days): £3.99, or FREE on orders over £30
• Express Delivery (1–2 business days): £6.99
• Next Day Delivery: £8.99 (order before 2pm Mon–Fri)

All prices include VAT. Delivery times are estimates and begin from the date of dispatch, not the date of order.

Most orders are processed within 1–2 business days. Once dispatched:

• Standard: 3–5 business days
• Express: 1–2 business days
• Next Day: Next business day (if ordered before 2pm)

Please note that deliveries to the Scottish Highlands, Northern Ireland, and remote areas may take an additional 1–2 business days.

Yes, we deliver across the entire United Kingdom including Northern Ireland, the Scottish Highlands & Islands, and the Channel Islands. BFPO addresses are also supported. Delivery to these areas may take slightly longer than mainland UK estimates.

At the moment, we only ship within the United Kingdom. We are looking into expanding to international shipping in the near future. Follow us on social media or sign up for our newsletter to be the first to know when international delivery becomes available.

Our couriers will usually leave a card with instructions on how to rearrange delivery or collect from a local depot. You may also be able to specify a safe place or neighbour for delivery at checkout. If your parcel is returned to us, we’ll contact you to arrange redelivery.

We offer a 30-day returns policy from the date of delivery. To be eligible for a return, the item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation email is fine)

To start a return, email us at [email protected] with your order number and reason for return.

Once we receive your returned item and confirm it meets our returns criteria, we’ll process your refund within 5–7 business days. The refund will be credited to your original payment method. Please allow an additional 3–5 business days for the funds to appear in your account, depending on your bank or card provider.

Yes! If you’d prefer an exchange, let us know when you contact us about your return. We’ll arrange for the replacement to be sent once we’ve received your original item. If the replacement has a price difference, we’ll either refund or charge the difference accordingly.

We’re sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and your order number. We’ll arrange a free return and send a replacement or full refund — whichever you prefer. Under the Consumer Rights Act 2015, you have the right to a refund, repair, or replacement for faulty goods.

For change-of-mind returns, the customer is responsible for return postage costs. We recommend using a tracked service as we cannot be responsible for items lost in transit. For faulty or damaged items, we will cover the return postage — we’ll provide a prepaid returns label.

We accept a wide range of payment methods for your convenience:

• Credit & Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna (subject to eligibility)

All transactions are processed securely through our encrypted payment gateway.

Absolutely. Our website uses SSL encryption (you’ll see the padlock icon in your browser) and all payment processing is handled by industry-leading providers. We never store your full card details on our servers. Your data is protected in accordance with UK GDPR regulations.

Yes! Enter your discount code in the “Coupon Code” field at checkout. Please note that only one discount code can be used per order, and codes cannot be combined with other promotions unless stated otherwise. Discount codes are case-sensitive and have an expiry date.

Your payment is taken at the time you place your order. For Klarna orders, payment timings depend on the payment plan you selected (Pay in 3 instalments, Pay Later, etc.). All prices on our website include VAT.

We do our best to display product colours and details as accurately as possible. However, please note that colours may vary slightly due to screen settings and display calibrations. We always include detailed measurements and specifications on each product page to help you make an informed decision.

We regularly restock popular items. If a product is out of stock, you can sign up for email notifications on the product page to be alerted when it’s back. Alternatively, contact us and we’ll do our best to give you an estimated restock date.

We don’t currently offer a gift wrapping service, but many of our products come in beautiful packaging that makes them gift-ready. You can add a personalised gift message at checkout if you’re sending directly to the recipient.

We source products from trusted suppliers both in the UK and internationally. Every product is handpicked by our team and must meet our quality standards before it’s listed in our store. All products comply with relevant UK safety standards and regulations.

Once your order has been dispatched, you’ll receive a dispatch confirmation email with a tracking number and a link to the courier’s tracking page. You can also log into your account on our website and check the status of your order under “My Orders”.

Tracking information can sometimes take 24–48 hours to update after dispatch. If your tracking hasn’t updated after 48 hours, please contact us with your order number and we’ll investigate with the courier on your behalf.

If your order hasn’t been dispatched yet, we can update the delivery address. Please email us at [email protected] with your order number and new address as soon as possible. Once dispatched, address changes are unfortunately not possible, though you may be able to redirect with the courier directly.

First, please check with neighbours and any safe places around your property. Check for any delivery cards left by the courier. If you still can’t locate your parcel after 24 hours, contact us with your order number and we’ll open an investigation with the courier. We’ll arrange a replacement or refund once the investigation is complete.