Privacy & Terms

Privacy Policy

Last updated: September 2026

This Privacy Policy explains how m2uk (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website, place an order, or interact with us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

m2uk is a UK-based online retailer of homeware and lifestyle products. For the purposes of data protection law, m2uk is the data controller responsible for your personal data.

Contact: info@m2use.com

2. What Data We Collect

We may collect and process the following personal data:

Information you provide to us:

• Name, email address, postal address, and phone number (when placing an order or creating an account)
• Payment information (processed securely by our payment providers — we do not store full card details)
• Messages and correspondence when you contact us
• Account login details (email and encrypted password)
• Product reviews and feedback

Information collected automatically:

• IP address and browser type
• Pages visited, time spent on site, and referring website
• Device type and operating system
• Cookie data (see our Cookies section below)

3. How We Use Your Data

We use your personal data for the following purposes:

• Order fulfilment: To process and deliver your orders, send order confirmations, and handle returns
• Customer service: To respond to your enquiries, complaints, and support requests
• Account management: To manage your account and provide access to order history
• Marketing: To send promotional emails and offers (only with your explicit consent — you can unsubscribe at any time)
• Site improvement: To analyse usage patterns and improve our website, products, and services
• Legal compliance: To comply with legal obligations, including tax and accounting requirements

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the following legal bases:

• Contract: Processing necessary to fulfil our contract with you (e.g., processing orders)
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate interests: For our legitimate business interests (e.g., fraud prevention, website analytics), provided these do not override your rights
• Legal obligation: Where processing is required to comply with a legal obligation

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function (e.g., shopping basket, checkout)
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect website functionality.

6. Data Sharing

We do not sell your personal data to third parties. We may share data with:

• Delivery partners: To fulfil and deliver your orders
• Payment processors: To securely process your payments
• Analytics providers: To help us improve our website (data is anonymised where possible)
• Legal authorities: Where required by law or to protect our rights

All third-party providers are required to process your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Order data: Retained for 6 years for tax and legal compliance
• Account data: Retained until you delete your account
• Marketing data: Retained until you withdraw consent
• Analytics data: Anonymised after 26 months

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (“right to be forgotten”)
• Right to restrict processing: Request we limit how we use your data
• Right to data portability: Request your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@m2use.com. We will respond within one month as required by law.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure servers, and access controls. While we take all reasonable steps, no method of transmission over the internet is 100% secure.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

Terms & Conditions

Last updated: September 2026

These Terms and Conditions (“Terms”) govern your use of the m2uk website and the purchase of products from us. By using our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. About Us

m2uk is a UK-based online retailer. Our registered address and contact details are available on our Contact page. References to “we”, “us”, or “our” refer to m2uk.

2. Using Our Website

By accessing our website, you confirm that you are at least 18 years old (or have parental/guardian consent) and agree to use the website lawfully. You must not:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Reproduce, duplicate, or resell any part of the website without permission
• Introduce viruses or malicious code

3. Products & Pricing

All products are subject to availability. We take reasonable care to ensure product descriptions and images are accurate, but slight variations may occur. All prices are displayed in GBP (£) and include VAT at the applicable rate.

We reserve the right to change prices at any time, but changes will not affect orders already confirmed. In the unlikely event of a pricing error, we will notify you before processing your order and give you the option to proceed at the correct price or cancel.

4. Orders & Contract Formation

Placing an order on our website constitutes an offer to buy. A legally binding contract is formed only when we send you an order confirmation email. We reserve the right to decline or cancel any order for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment

5. Payment

Payment must be made at the time of ordering via one of our accepted payment methods. All payments are processed securely. We reserve the right to verify your identity and payment details before dispatching goods.

6. Delivery

We aim to deliver within the estimated timeframes shown at checkout, but delivery dates are not guaranteed. Risk of the goods passes to you upon delivery. Please refer to our FAQ & Shipping page for detailed delivery information, including costs and timeframes.

7. Returns & Refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. In addition, we offer an extended 30-day returns policy for your peace of mind.

To return an item:

1. Contact us at info@m2use.com within 30 days of delivery
2. Return the item in its original, unused condition with packaging
3. We will process your refund within 5–7 business days of receiving the return

For faulty or damaged goods, your rights under the Consumer Rights Act 2015 apply. You are entitled to a refund, repair, or replacement. Please contact us within 48 hours of delivery with photos of any damage.

Please see our FAQ page for full details on return postage and procedures.

8. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our website or products
• Our total liability to you shall not exceed the price you paid for the relevant product(s)
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

9. Intellectual Property

All content on the m2uk website — including text, images, logos, graphics, and software — is owned by or licensed to m2uk and is protected by UK and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of these external sites. Accessing third-party links is at your own risk.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, strikes, government actions, postal delays, or supply chain disruptions.

12. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. We recommend checking this page periodically. Continued use of our website after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

Email: info@m2use.com
Website: m2use.com